شروط الخدمة

By accessing or using our website and placing an order, you agree to comply with
these Terms & Conditions.

This website https://viana.ae is operated by VIANA
GARMENTS TRADING - L.L.C - S.P.C, United Arab Emirates

1.General Conditions

All product information, descriptions, pricing, and availability are subject to
change without prior notice.
We reserve the right to modify or discontinue products at any time.

2. Orders & Acceptance

Placing an order does not guarantee acceptance. Orders are confirmed only after:

  •  Successful payment authorization
  •  Product availability verification

We reserve the right to refuse or cancel any order at our discretion, including cases
involving pricing errors, stock issues, or suspected fraudulent activity.

3.Pricing & Accuracy

While we strive for accuracy, errors in pricing or product details may occur. VIANA
reserves the right to correct such errors and cancel affected orders where
necessary.

4. Payment erms

Payments are processed through secure and approved payment providers.
We accept Visa and Master Card debit and credit cards in AED.

VIANA does not store or retain credit/debit card details.
Refunds, where applicable, will be issued only through the original   mode   of
payment and may take up to  45  days to reflect, depending on banking policies

5.Currency & Transaction Records

The price and currency displayed at checkout will be the same as those reflected on
the transaction receipt.
Cardholders are advised to retain copies of transaction records and review website
policies.
6.Eligibility&Minors
Use of this website is permitted only for individuals 18 years of age or older.
Users who are minors (under the age of 18) shall not register or transact on the
website.

7. Sanctions & Trade Restriction

Information Classification - Restricted
We do not trade with or provide services to individuals, entities, or countries
subject to OFAC sanctions or international trade restrictions.

8. Shipping & Delivery

Delivery timelines are estimates only. VIANA is not responsible for courier delays
or logistical issues beyond our control.
Customers are responsible for providing accurate delivery details.

9. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

10. Intellectual Property

Unauthorized use of website content, images, designs, logos, or brand assets is
strictly prohibited.
All intellectual property belongs to VIANA.

11. Account Responsibility

Users are responsible for maintaining the confidentiality of their account
credentials.
VIANA shall not be liable for unauthorized access resulting from customer
negligence.

12. Limitation of Liability

To the fullest extent permitted by law, VIANA shall not be liable for indirect or
consequential damages arising from website use or product purchases.
Total liability shall not exceed the purchase value of the product.
Information Classification - Restricted

13. Governing Law

Any purchase, dispute, or claim arising out of or in connection with this website
shall be governed by the laws of the United Arab Emirates.

14Policy Updates

Website policies and Terms & Conditions may be updated periodically. Changes
become effective upon posting.
Customers are encouraged to review policies regularly.

15. Contact Information

For questions regarding these Terms & Conditions:

Email: Operations@viana.ae
Location:  Abu Dhabi, United Arab Emirates