سياسة الخصوصية
VIANA operates this store and website, including all related
information, content, features, tools, products, and services in order to
provide customers with a curated shopping experience (the
“Services”). VIANA is powered by Shopify, which enables us to provide
the Services to you.
This Privacy Policy describes how we collect, use, and disclose your
personal information when you visit, use, or make a purchase through
the Services or otherwise communicate with us. If there is any conflict
between our Terms of Service and this Privacy Policy, this Privacy
Policy shall control with respect to the collection, processing, and
disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read
and understood this Privacy Policy.
Personal Information We Collect
We may collect personal information that identifies or can reasonably
be associated with you, including:
- Contact details such as name, billing address, shipping address,
phone number, and email address - Transaction and order details
- Account information (where applicable)
- Communications with customer support
- Device, browser, and usage information
Payment Information Security
All credit/debit card transactions are processed through secure and
approved payment service providers.
VIANA does not store, process, or retain credit/debit card details on
its systems. Payment information is handled directly by our payment
providers in accordance with their security, privacy, and regulatory
standards.
We do not sell, share, rent, or lease payment-related information to
third parties.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user
experience, analyze website performance, and improve our Services.
Cookies help us:
- Recognize returning visitors
- Understand browsing behavior
- Improve website functionality
- Deliver relevant content and marketing
Users may control or disable cookies through browser settings.
Disabling cookies may affect certain website features.
How We Use Personal Information
We may use personal information to:
- Process transactions and fulfill orders
- Provide customer support
- Improve our Services and shopping experience
- Send service-related communications
- Conduct marketing and promotional activities (where permitted)
- Detect and prevent fraudulent or unauthorized activity
- Comply with legal obligations
How We Disclose Information
We may share personal information with trusted service providers
necessary to operate our business, including:
- Shopify and technology service providers
- Payment processors and gateways
- Shipping and fulfillment partners
- Analytics and marketing providers
Such providers process information only as required to deliver their
services
We take reasonable administrative, technical, and physical measures
to protect personal information.
However, no method of online transmission or electronic storage is
completely secure. While we strive to protect your information, VIANA
cannot guarantee absolute security of information disclosed online.
Third-Party Websites
Our website may contain links to third-party websites. VIANA is not
responsible for the privacy practices or policies of such external sites.
Users should review third-party policies before providing personal
information.
Children’s Data
The Services are not intended for use by individuals below the age of
majority. We do not knowingly collect personal information from
children.
Retention of Information
We retain personal information only for as long as necessary for
operational, legal, and business purposes.
Your Rights & Choices
Depending on applicable laws, you may have rights to access, correct,
or request deletion of your personal information. Requests may be
made by contacting us using the details below.
International Transfers
Personal information may be processed or stored outside your country
of residence where necessary to provide the Services.
updated periodically to meet operational, legal, or regulatory
requirements. Customers are encouraged to review these sections
regularly. Modifications become effective upon posting.
United Arab Emirates.
Contact Information
For questions regarding this Privacy Policy:
Email: Operations@viana.ae
Location: Abu Dhabi, United Arab Emirates