معلومات الاتصال
Payment Confirmation
Orders are processed only after successful payment authorization and
confirmation through our approved payment providers.
Once payment has been successfully completed, an order confirmation will be sent
to the customer via email.
Customers are responsible for providing accurate contact details and ensuring
receipt of communications.
VIANA is not responsible for delays caused by payment processing systems,
banking networks, or technical issues beyond our control.
Order Acceptance
Placing an order does not automatically guarantee acceptance. Orders are
considered confirmed only after:
considered confirmed only after:
- Successful payment processing
- Product availability
We reserve the right to refuse or cancel orders at our discretion, including but not
limited to cases involving pricing errors, stock issues, or suspected fraudulent
activity.
Customer-Initiated Cancellations
Customers may request order cancellation within 24 hours of placing the order,
provided the order has not yet been processed or dispatched.
Once an order has been processed or shipped, cancellation requests cannot be
accommodated.
Order Cancellation by VIANA
We reserve the right to cancel orders under circumstances including but not
limited to:
limited to:
- Payment authorization or verification issues
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent transactions
If payment has already been made for a cancelled order, refunds will be issued only
through the original mode of payment.
Refunds
Refunds, where applicable, will be issued only through the original mode of
payment.
Refund processing up to 45 days to reflect, depending on the issuing bank of the
customer’s payment card.
For full details regarding refund eligibility, please refer to our Refund & Return
Policy