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Shipping Policy

We aim to process and ship all orders as quickly as possible.
OrderProcessing
Orders are typically processed within 1-2 business days after successful payment
confirmation.
Processing times may vary during peak periods, promotions, or public holidays.

Delivery Timeframes

Once shipped, delivery usually takes 5 - 7  business days, depending on the
destination and courier operations.
Delivery timelines are estimates only and are not guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and order
details.
Shipping fees are non-refundable once the order has been dispatched.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking
information, where available.

Delivery Delays
Delivery times may vary due to factors beyond our control, including:
  • Courier or logistics delays
  • Weather conditions
  • Customs processing (if applicable)
  • Public holidays

VIANA is not responsible for such delays.

 

Customer Responsibility

Customers are responsible for providing accurate and complete delivery information.

We are not liable for delivery issues resulting from incorrect addresses or contact details.

Failed Deliveries

If delivery fails due to:

  • Customer unavailability
  • Incorrect shipping information
  • Refusal to accept the shipment

Additional shipping charges may apply for re-delivery.

Shipment Issues

Once an order has been handed over to the courier, delivery is managed by the
shipping provider. However, we will reasonably assist customers in resolving
shipment-related concerns